1. Shipping Information
We are committed to delivering your orders quickly and safely. Here's everything you need to know about our shipping process:
- All orders are processed within 1-2 business days
- Orders placed on weekends or holidays will be processed on the next business day
- You will receive an email confirmation once your order ships
- Tracking information will be provided for all shipments
- Orders are shipped from our warehouse in India
- Processing time may vary during peak seasons
2. Shipping Methods
We offer various shipping options to meet your needs:
- Standard Shipping: 3-5 business days (Free on orders above ₹500)
- Express Shipping: 1-2 business days (₹99)
- Same Day Delivery: Same day if ordered before 12 PM (₹199)
- Next Day Delivery: Next business day (₹149)
- Priority Shipping: 2-3 business days (₹79)
- Economy Shipping: 5-7 business days (₹49)
3. Delivery Areas
We currently deliver to the following locations:
- Metro Cities: Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad, Jaipur, Surat
- Tier 2 Cities: Indore, Bhopal, Visakhapatnam, Vadodara, Ludhiana, Nashik, Madurai, Coimbatore, Rajkot, Meerut
- Tier 3 Cities: Jabalpur, Gwalior, Amritsar, Jodhpur, Ranchi, Raipur, Mysore, Hubli, Mangalore, Kochi
- Other Areas: Contact us for delivery availability in your area
- Remote Areas: Additional charges may apply
- International: Currently not available
4. Order Tracking
Stay updated on your order status:
- Order Confirmed: Your order has been received
- Processing: Your order is being prepared
- Packed: Your order has been packed and ready for shipment
- Shipped: Your order is on its way
- In Transit: Your order is being transported
- Out for Delivery: Your order will arrive today
- Delivered: Your order has been successfully delivered
5. Delivery Instructions
To ensure smooth delivery, please provide:
- Complete and accurate address
- Landmark or building name
- Contact number for delivery coordination
- Preferred delivery time (if applicable)
- Special delivery instructions
- Gate code or access information
6. Failed Delivery Attempts
If delivery fails, we will:
- Attempt delivery up to 3 times
- Contact you to reschedule delivery
- Hold the package for 7 days at our facility
- Return the package if no response after 7 days
- Charge return shipping fees for unclaimed packages
- Provide alternative delivery options
7. Shipping Restrictions
Please note the following restrictions:
- We do not ship to P.O. Boxes
- Signature may be required for delivery
- Some areas may have delivery restrictions
- International shipping is not available
- Certain items may have shipping limitations
- Delivery to restricted areas may be delayed
8. Packaging
Your orders are carefully packaged to ensure safe delivery:
- Items are wrapped in protective materials
- Fragile items receive extra protection
- Packages are sealed securely
- Branded packaging maintains product integrity
- Waterproof packaging for weather protection
- Tamper-evident seals for security
9. Shipping Charges
Shipping charges are calculated based on:
- Order value and weight
- Delivery location
- Selected shipping method
- Special handling requirements
- Package dimensions
- Delivery urgency
10. Delivery Timeframes
Expected delivery timeframes by region:
- Metro Cities: 1-3 business days
- Tier 2 Cities: 2-4 business days
- Tier 3 Cities: 3-5 business days
- Remote Areas: 5-7 business days
- Express Delivery: 1-2 business days
- Same Day: Same day delivery
11. Special Circumstances
Special delivery conditions:
- Weather Delays: Delivery may be delayed due to weather conditions
- Holiday Periods: Extended delivery times during festivals
- Peak Seasons: Longer processing times during sales
- Customs: Additional delays for international shipments
- Security Checks: Random security inspections may cause delays
12. Contact Information
For any shipping-related queries or concerns, please contact us:
- Email: scharacouture@gmail.com
- Phone: +91 7702532616
- WhatsApp: +91 7702532616
- Business Hours: Monday - Friday, 9:00 AM - 6:00 PM
- Weekend Support: Saturday, 10:00 AM - 4:00 PM
- Live Chat: Available on our website
