1. Refund Eligibility
We offer refunds for products that meet the following criteria:
- Items must be returned within 7 days of delivery
- Products must be in original condition with tags attached
- Items must not be damaged, worn, or altered
- Original packaging and accessories must be included
- Items must be unused and in sellable condition
- Proof of purchase must be provided
2. Refund Process
To initiate a refund, please follow these steps:
- Contact our customer service team via email or phone
- Provide your order number and reason for return
- Receive return authorization and shipping instructions
- Package items securely with original packaging
- Ship items to our facility using provided return label
- Receive refund within 5-7 business days after inspection
- Confirmation email will be sent once refund is processed
3. Refund Methods
Refunds will be processed using the same payment method used for the original purchase:
- Credit/Debit Card: 5-7 business days
- Bank Transfer: 7-10 business days
- Digital Wallets: 3-5 business days
- UPI: 2-3 business days
- Cash on Delivery: Bank transfer or store credit
4. Non-Refundable Items
The following items are not eligible for refunds:
- Customized or personalized items
- Items damaged by customer misuse
- Items returned after 7 days
- Items without original packaging
- Underwear, swimwear, and intimate apparel
- Items with removed tags or labels
- Items that have been worn or used
- Gift cards and digital products
5. Exchange Policy
We also offer exchanges for items in different sizes or colors, subject to availability:
- Exchange requests must be made within 7 days of delivery
- Items must be in original condition with tags
- Size exchanges are free of charge
- Color exchanges may incur additional charges
- Exchange items must be of equal or higher value
- Price difference will be charged for higher value items
6. Return Shipping
Return shipping policies:
- Free return shipping for defective or wrong items
- Customer pays return shipping for size/color changes
- Return shipping charges will be deducted from refund
- We provide prepaid return labels for eligible returns
- International returns are subject to customs duties
7. Refund Timeline
Expected refund processing times:
- Return Processing: 2-3 business days after receipt
- Quality Inspection: 1-2 business days
- Refund Processing: 1-2 business days
- Bank Processing: 3-5 business days
- Total Time: 7-12 business days from return receipt
8. Contact Information
For any refund-related queries, please contact us:
- Email: scharacouture@gmail.com
- Phone: +91 7702532616
- WhatsApp: +91 7702532616
- Business Hours: Monday - Friday, 9:00 AM - 6:00 PM
- Weekend Support: Saturday, 10:00 AM - 4:00 PM
- Live Chat: Available on our website
9. Special Circumstances
Special refund conditions:
- Defective Items: Full refund including shipping costs
- Wrong Items: Full refund with free return shipping
- Damaged in Transit: Full refund or replacement
- Size Issues: Free exchange or refund
- Quality Issues: Full refund with return shipping
10. Important Notes
Please note the following important points:
- This refund policy is subject to change without prior notice
- Please check this page regularly for updates
- Refunds are processed in Indian Rupees (INR)
- Bank charges may apply for certain refund methods
- We reserve the right to refuse refunds for policy violations
- All refunds are subject to our terms and conditions
