1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.
- Personal Information: Name, email address, phone number, billing and shipping addresses
- Payment Information: Credit card details, bank account information (processed securely)
- Account Information: Username, password, preferences, and profile data
- Usage Information: Website browsing behavior, product views, and interactions
- Device Information: IP address, browser type, operating system, and device identifiers
- Location Data: General location information based on IP address
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services:
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Send order confirmations and shipping updates
- Improve our website and user experience
- Send promotional emails (with your consent)
- Prevent fraud and ensure security
- Analyze website usage and performance
- Personalize content and recommendations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who help us operate our business (payment processors, shipping companies)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers or acquisitions
- Consent: When you have given us explicit permission
- Safety: To protect the safety of users and the public
- Compliance: To comply with legal obligations
4. Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure servers and databases
- Regular security audits and updates
- Limited access to personal information
- Employee training on data protection
- Firewall protection and intrusion detection
- Regular backups and disaster recovery plans
5. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience:
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
- Social Media Cookies: Enable social media integration
- Third-party Cookies: From trusted partners and services
6. Your Rights
You have certain rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Objection: Opt-out of certain data processing
- Restriction: Limit how we process your data
- Withdraw Consent: Withdraw consent for data processing
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
- Prevent fraud and abuse
- Maintain business records
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: scharacouture@gmail.com
- Phone: +91 7702532616
- Address: SWETCHA NIVAS, ROAD NO 06, ALMASGUDA, Hyderabad, Telangana - 500058
- Data Protection Officer: scharacouture@gmail.com
- Business Hours: Monday - Friday, 9:00 AM - 6:00 PM
- Last Updated: October 02, 2025
